|Policies, Terms and Conditions:
The terms, policies and conditions (collectively known as "Conditions") govern the use of this site (referred to as "New York Kayak Company" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions.
A Minimum Age of 15 years applies to all of New York Kayak Company's group activities. Participants under the age of 18 must be accompanied by an adult. Children under the age of 15 may be eligible for private instruction accompanied by an adult depending on equipment availability.
Order Policy states that each order submitted through our online stores is handled manually by employees at New York Kayak Company. We inspect every order for accuracy and will alert the customer if we see any discrepancies or mistakes. Product inventory figures are not automatically synchronized with our retail POS system. Although we update frequently, completion of a sale online does not guarantee that item is available for immediate shipment. We will alert the customer immediately should an item not be available for immediate shipment and suggest an alternative or provide a fill date. Each credit card charge is entered manually by New York Kayak Company staff. Orders placed on week days generally ship within 24-hours. We welcome your questions and comments. Feel free to call us locally at 1-800-KAYAK-99 or internationally at 1-212-924-1327.
International orders under $100 may incur a $20 service charge will to cover the cost of the export paperwork (at management's discretion). International customers are responsible for any duties or customs clearing charges their orders may incur. Customer will be emailed for approval of any charges that require adjustment. Customer must approve any change before order will be processed.
Shipping. Unless a flat rate is quoted for a particular item, shipping costs are subject to adjustment per actual shipping charges levied by the carrier. Adjustments may be made due to package size, multiple items ordered, international shipping, or other variables. Customer will be emailed for approval of any charges that require adjustment. Customer must approve any change before order will be processed. We often ship on the day of order, and we will contact you if we cannot ship within 4 business days. Orders placed on weekends are shipped on Tuesday. Only orders shipped with an expedited level of shipping are guaranteed for date certain delivery. Ownership of merchandise purchased at New York Kayak Company is transferred to the buyer when the merchandise is paid for. Although we will assist with any claims that arise from damage to merchandise during shipment from us to you, we are not responsible for damage to merchandise while in transit. Customer assumes all risk of damage in transit and will settle with carrier's claim department.
Returns and exchanges are accepted on a case-by-case basis at the discretion of New York Kayak Company. Merchandise must be accompanied by a return authorization number before a refund or exchange will be granted (please contact us to obtain an RA number). All shipping costs are to be paid by the purchaser. New York Kayak Company will refund postage due to shipping errors or defects in merchandiser. For a more detailed explanation, please view our Return Policy below. All clearance items are final sale.
In the course of your use of the site, you may be asked to provide certain information to us. You acknowledge and agree that you are solely responsible for the accuracy and content of such information.
Disclaimers and limitations of liability
New York Kayak Company and its employee’s make no representations and disclaim any warranty that any particular piece of equipment is appropriate for any buyer's level of experience or intended use. Additionally, you assume all responsibility and risk with respect to your use of the site, which is provided "AS IS."
New York Kayak Company is the owner and/or authorized user of any registered or unregistered trademark, trade name and/or service mark appearing on the Site, and is the copyright owner or licensee of the Materials and Content on the Site, unless otherwise indicated. The New York Kayak Company logos, designs, titles, phrases, photographs and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials are owned by New York Kayak Company and may be registered in the United States and internationally. You agree not to display or use the New York Kayak Company Intellectual Property in any manner without New York Kayak Company’s prior permission.
Returns & Warranties
A return authorization number assigned by New York Kayak Company is required for
all returns. Please contact us by phone or email to obtain this number,
advise us if you are looking for a refund, exchange, or repair. Items
returned without an authorization number are not eligible for refund or
exchange and may incur handling charges.
Phone toll free during business hours: 1-800-529-2599. Email firstname.lastname@example.org
Unused merchandise in its original packaging in new, resalable condition may be
returned for refund or exchange within 14 days of purchase when you
contact us by phone or email and obtain a return authorization number.
There will be no refund for used merchandise that was represented to be
new when the return was authorized. Save your packing materials and
manufacturers warranty together with your New York Kayak Company sales
receipt and invoice. All returns, refunds and exchanges are subject to a
10% restocking fee at management's discretion.
When returning merchandise to New York Kayak Company, protectively pack the items into a
box for shipping and return them Parcel Post insured or UPS. Parcels
must be returned shipping charges prepaid. C.O.D. returns cannot be
accepted and will be refused. New York Kayak Company will refund postage
due to shipping errors or defects in merchandise.
Warranty repairs or replacements vary from one manufacturer to the next –
defective merchandise is handled according to the terms set forth by the
ADDRESS RETURNS TO:
New York Kayak Co.
40 N. River Piers (Pier 40)
New York, NY 10014
Last updated February 7, 2014